Negative Reviews and Comments: Seven Things Your Small Business Should Know
Tuesday, April 17, 2012 @ 04:04 PM posted by Rachel
Small business owners can benefit from knowing these best practices about how to handle a negative review. Even if you do everything right, a customer may still feel compelled to write a negative review about your business on an online website, blog or on social media channels. These can have a devastating effect on your small business if not handled properly. Here are some things to keep in mind if a negative review happens to you.
- Track review sites. Know which review sites you might be on and monitor them for comments about your business. One way to monitor online mentions is to set up Google Alerts. Read more









